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Frequently asked questions
Once you’ve received your voucher by email or text, you must create an account to browse available activities. Click here to find out more.
The date you’ll receive your voucher is dictated by your local authority, this ensures all families have the equal opportunity to book on to the provision. Please speak with your school or LA directly to find out the date you should receive them.
You’ll need to log in to your Wonde account and click on the Holiday Activities banner, this will take you straight into your account where you can send eligible families their vouchers in two simple clicks. If you can’t access your Wonde account, please email email@example.com.
You should have received an email from us notifying you that you need to log in and create your activities. Please ensure you follow any special instructions given to you by your local authority, Click here to see our webinars which take you through the process of logging in and creating your activities.
Simply tick the requests you’d like to cancel and select approve cancellations. Click here to see our step-by-step instructions.
Security and compliance
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